Privacy Policy
How SILARA may collect, use and protect information when you use the store or place an order.
1. What this policy covers
This Privacy Policy explains how SILARA may collect, use and protect personal information when you visit the store, place an order, contact us or interact with our services.
2. Information we may collect
- Contact details such as name, email, phone number and shipping address.
- Order details such as products purchased, order number, delivery status and support history.
- Payment-related information processed securely by payment providers. We do not store full card numbers on this page.
- Technical information such as device, browser, IP address, cookies and analytics events.
3. How we use information
We use information to process orders, deliver products, provide customer support, prevent fraud, improve the store, send service updates and, where permitted, share marketing communications.
4. Cookies and analytics
Cookies and similar technologies may help the store remember preferences, keep the cart working, measure performance and understand how visitors interact with our pages.
5. Service providers
We may share limited information with trusted providers that help us run the store, including ecommerce hosting, payment processing, shipping, fraud prevention, analytics, email and customer support tools.
6. Your choices
Depending on your location, you may have rights to access, correct, delete, restrict or object to certain processing of your personal information. You may also unsubscribe from marketing emails using the link included in those messages.
7. Data retention
We keep personal information only as long as needed for legitimate business, legal, tax, accounting, fraud prevention and customer support purposes.